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Learning Design Artifacts
Storyboard
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This e-Learning course was designed to equip employees with the skills to manage escalations, resolve issues, and foster trust, addressing a gap in customer service that has led to negative customer experiences. By focusing on the key elements of a positive customer call—greeting, listening and summarizing, describing resolution plans, and providing a positive closing—the program aims to improve customer satisfaction and rebuild the organization’s reputation for reliability and care.​​​​​
Scroll down to view the design document and content map for this e-Learning course.
Design Document
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This e-Learning course was designed to equip employees with the skills to manage escalations, resolve issues, and foster trust, addressing a gap in customer service that has led to negative customer experiences. By focusing on the key elements of a positive customer call—greeting, listening and summarizing, describing resolution plans, and providing a positive closing—the program aims to improve customer satisfaction and rebuild the organization’s reputation for reliability and care.​​​​​
Content Map
Click on the image or title to see the document.
This e-Learning course was designed to equip employees with the skills to manage escalations, resolve issues, and foster trust, addressing a gap in customer service that has led to negative customer experiences. By focusing on the key elements of a positive customer call—greeting, listening and summarizing, describing resolution plans, and providing a positive closing—the program aims to improve customer satisfaction and rebuild the organization’s reputation for reliability and care.​​​​​
This Articulate Rise course was designed to equip new employees with the knowledge and skills to identify brachycephalic dogs, assess their health risks, and implement preventative care measures. The training aims to maintain 100% health levels for these dogs, ensuring their safety while fostering positive reviews, increasing bookings, and reducing emergency care costs.